As a general rule, entry fees into lessons and courses are not refundable. In some extenuating circumstances (such as injury) Tweed Coast Surf School will endeavour to fill the vacated course/lesson position and provide a credit for future course/lesson. If payment is taken for a course/lesson that is already full Tweed Coast Surf School will provide a full refund.

Surfing lessons will not be cancelled due to rain, but maybe cancelled if the conditions are deemed to be dangerous, or if the surf is too small to run a class. All customers will be given a refund or a credit if the class is cancelled.